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FAQ

Where you ship and sell?

we ship product from China directly(the factory location).

Do you accept payment plan?

Yes, we accept payment plan.We accept divide it into three times(three months)

How to pre-order?

To Pre-Order, it is essential that you agree to the precautions. Please read the following precautions and make sure that you are fully aware of the procedures.

About the reservation fee (PayPal settlement)

Items that have a description of the reservation fee are items that require an application fee at the time of booking.
Placing your order, the fee is made a payment and the order is confirmed.
The deposit will be settled at the same time as the reservation order. The remaining balance will be billed for monthly installments or deliveries. The reservation order will be finalized at the completion of the payment of the reservation.

 

If statues broken or lost during shipping , how to slove it?

 http://www.fanaticanimestore.com/shipping-after-sale/ 

After I pre-ordered a product , when I pay the rest?

Every pieces for PO, we will write approximate release date in product description. when it is ready shipped, we will inform you via email to pay rest.

Customs fees

We do not charge the customs fees, (if buyers choose no customs fees delivery methods(shipped from EU), 100% no customs fees, just for EU buyers now).And we usually write lower  declared value as gift (the price we will according to the box size)in the dispatch notes to help buyers reduce the customs fees of avoid it.

Click here to check if taxes free available in your countries