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how to get replacement

How to get replacement ?

Before the replacement making , we have to introduce how studio cooperate with factory .

Usually studio place order in factory , they will let factory make 5-10 pieces as after sale service, but most of studio will ship to China buyers first , after shipped to China buyers, then our orders will be shipped , but overseas delivery time is very long , usually once our package arrived and get broken , we ask studio for replacement , most of these time , they have no more. But usually we will consult with the studio, to let them do some new parts for us , but this is not real easy , because if factory make new replacement , it cost them a lot , they need make new sharpener and fill up it by grout , and paint it in the end , its cost factory much time , and labour cost.

Usually factory have agreement with studio , they can only do after sale service in period time after statue released . so something , after long talking with studio , we still cant get the replacement ,this is always happened , but what we can do is avoid these studio product , if studio is not positive with after sale service.