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Shipping & after sale

 after sale policy

 1 Product broken

Every statue we guarantee it was in perfect condition , and we have agreement with delivery company , they will take care with our package , and never opened with our package during security check ,but we cant guarantee you will received It without any damage , because resin statue is fragile . we cant avoid it . Only we can do is making this things happened in low probability(Read more details what we will do ),But if broken,We will help you contact the studio for the replacement first (more details about replacement ). If studio cant offer the replacement , we will make parts refund (according to condition of broken), also we will find some statue repairer try to solve it .But if you cant accept any flaws or broken , please order with care, forgive us cant service for it .

 

2 Product flaw

 All statue made by handwork, and factory environment is not good enough sometime , even a bit confused, or studio did not do well in QC(quality check), sometime if your order get some flaws , we can help u get replacement , but if factory cant offer replacement , we will do parts refund(according to condition).

If buyers want the 100% perfect , without any problems , please order with care.

 

3 Product lose

  Once we confirm product is  lose , we will send full refund or ship a new one (according your choice).

 Statue is attractive and also it is a collector , we totally understand your feeling when u get a imperfect statue , but sometime these problems we cant avoid , hope get your understanding.

 

 

After sale service time

  We highly recommend u open box in time once you receive the package ,and tell us immediately if you get any problems in your statue (click here to read reasons).

  If your statue get problems in personal problems , we can try to help u to solve it , but if there is some fees, buyers have to charge it .