Private warehouse
- We have our own private warehouse in China . Master the product information throughout the whole process to ensure the safe transportation of products.The whole process is operated by our staff personally, which greatly reduces the probability of transportation damage.
- We are preparing overseas warehouse . To have a better shopping experience, we are preparing US warehouse, EU warehouse, Canada warehouse . It is expected to be online in September at the earliest and provide corresponding services.
Cheapest shipping cost
- Cutting out the middleman to save you money. Our transportation costs to customers are often the lowest compared to the market.We have our own warehouse and workers , We are not looking for suppliers to provide these services, and customers who buy products in our stores save a lot of costs.
- The volume of our orders provides us with the bargaining power to negotiate with the shipping company. In July 2024, we signed agreements with UPS/Fedex directly for the United States and Canada, and with DPD/DHL for Europe, updating the Mexican ocean logistics provider and opening customized channels for resin sculpture products. We set up a professional team to take care of transportation. Under the premise of extremely low transportation costs, we have optimized our channels again, and the transportation costs have been greatly reduced. Under the premise of ensuring transportation safety, we have achieved the ultimate in transportation costs, greatly reducing the cost of customer collection.
- Closer location to the most of factories. From most factories to our warehouses, we have a very good location. We have professional people to help us pick up the goods from the factory to our warehouse. At this stage, we save customers a considerable part of front-end logistics freight and reduce the risk of damage during transportation
- If you would like more shipping details, please click here.
Professional packing team
- We add extra protection to each box.For every customer who purchases on our website, we offer a free packaging upgrade. Customize different safety measures according to the specific circumstances of each product.
- Change the outside box to save shipping cost for buyers. Sometimes, the factory will add meaningless measures, so that the box will become large, so that the product box generates a higher surcharge. In the case of absolute safety, we will change the size of the shipping box to save the corresponding freight for customers.
Experienced and Professional
- Seven years of experience selling resin statues.Not all resin products we will sell. We are more careful in the choice of products,We have our own risk control system, which greatly reduces the failure of product delivery and poor after-sales experience caused by the studio. We maintain this close communication with most of the factories to ensure that the true details of the product are known.
Ensure the security of money
- Very friendly cancellation policy. Some studios have been known to experience long delays in producing products,If a product is shipped more than three months after our preset time, we will refund the customer in full and without any conditions if the customer requests a refund. (However, we will not accept refunds or exchanges once the product has been shipped and the final product photos are available.)
- Free cancellation within 14 days . More details
After Sale Service
- We are constantly optimizing our after-sales service.Since the after-sales problem is not something we can decide, it depends entirely on the studio's studio attitude and efficiency, so this problem often bothers us. According to the number of sales, we order more accessories to prevent the possibility of after-sales.
- Efficient response.At the end of June 2024, we set up a small team to handle after-sales service for our customers. Track the whole event, update the after-sales progress for customers regularly.
- Make replacements in our factory directly . We have our own factory. If the studio does not cooperate, we will try our best to produce replacement on the premise that we can produce them.
- Cooperative Statue repairer in EU&US. We will bear all the repair costs, there are professional statue repair personnel to help us solve the problem for buyers.
